Alderton Associates | Privacy Policy

Alderton Associates Ltd are committed to the privacy of your personal data. This is also a requirement under the Data Protection Act 1996 and the General Data Protection Regulations 2016 and we as a service provider comply with the principles of these regulations. The following policy applies to personal information and data provided to us to enable the accurate provision of our services provided to you and your company. 

Consent
Your use of services through Alderton Associates Ltd signifies your consent to allow us to collect and use personal information about you and your company in accordance with this Policy. Should we change our Policy for any reason, you will be notified in writing, so that you are always kept informed of how we collect, store, use and disclose personal data.

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The information we collect and how we use it

We believe it is highly important to respect the privacy of all clients and to make only safe and ethical use of the information provided to us in order to perform our services as requested. We aim to give you as much control as possible over the information you do give, and in all cases the disclosure of your personal details is voluntary.

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Where we ask for information, we do so in order to offer you the best service possible.  If you believe that any information we hold about you or your company are inaccurate, please notify us, and we will do our best to correct it as quickly as possible.  Some of the information you give will be held in databases. We ensure that these are secure, password protected, stored on our cloud-based server and can only be accessed by authorised people.

We may also, from time to time, ask you to complete surveys or questionnaires on our service provision. These will always be voluntary and we use this to improve our service.  We ask you for your e-mail address and telephone numbers so that you may fully participate in all services offered.  Address information is requested in order to provide the services offered.

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Who will have access to the information?
Any information you give will be available to our employees and consultants directly employed by Alderton Associates Ltd. Information you give is used solely for the purpose of providing you with the services requested. In addition, we will provide the information necessary to perform the services to the following third parties, Local Authorities in order for Planning, Listed Building, Building Regulation and other surveying related applications to be processed. 

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Also, during the performance of the services provided, additional services may be required of other experts or providers, such as but no limited to Structural Engineers; Planning Consultants; Civil Engineers; Building Contractors; Survey providers; Ordnance Survey data providers.  Your use of our services signifies your consent for us to share your data in this way.  You will be informed throughout the services provided when third parties are needed to complete the services requested.

How long will personal information be stored for
We will retain personal information, on our systems, for no longer than necessary.  We will hold on to the data for the length of time your services are performed by us and for as long as is necessary to provide support throughout your project.   On closure or termination of the service with us your data will be retained for as long as is reasonably necessary to meet regulatory and or insurance requirements, resolve disputes or to enforce our Terms and Conditions. When your data is no longer required, we will then confidentially destroy
all electronic and hard copy files pertaining to you and your company.

Contact
This Privacy Policy forms part of Alderton Associates Ltd’s commitment to the principles of the Data Protection Act 1998 and the requirements under the General Data Protection Regulations 2016. If you wish to exercise your rights of access to your personal data processed by Alderton Associates Ltd, then please contact Elise Ellis in the first instance. 
 
Technical information
Like most web sites, our servers gather limited information about you during a session, including the IP address and domain name from which you are accessing the web site, and your browser configuration. This information is only used to help us improve the content, design and performance of our website –  www.aldertonassociates.co.uk

Our site uses cookies. Cookies are small pieces of information that are transferred to and stored by your browser on your computer. Cookies allow us to record the areas of the site that have been visited by your computer. We use this data to determine which parts of the website are most popular.

Other websites
Our website may in the future contain links to third parties who operate within our industry.  For example, a link to the Local Authority Planning Portal. 

These terms and conditions shall be governed by English law.

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Please note, we are not responsible for the privacy policies, content or practices of any third parties. You are advised to read the privacy policies of other websites before disclosing any personal information.